Terms of delivery

1. General information

Foto Monza Oy (business ID 3009635-7, hereinafter referred to as the “online store”) sells products to private individuals in Finland.
We reserve the right to change delivery conditions and prices. Product prices include VAT.

Contact details for the online shop:

• Email: [email protected]
• Telephone: 05 375 3220
• Postal address: Asemakatu 2 B C, 45100 Kouvola, Finland

---

2. Ordering

• Orders are placed in the online shop by adding products to your shopping cart and paying in the checkout.
• By placing an order, you agree to the terms of delivery, product prices and delivery charges.
• An email address is required to place an order. You will receive an order confirmation by email, showing the products ordered and the price.

---

3. Payment

3.1 Landing (Avarda)

• You will receive the products before payment. You can pay all at once or in smaller instalments.
• The minimum amount must be paid by the due date.
• A reminder fee of EUR 5 will be charged for late payment.
• The credit decision is made at the time of purchase. If your application is not approved, you can choose another payment method.
• Promotional conditions (interest-free payment period, etc.) apply only to the purchase in question.

3.2 Account / Flexible Credit

• You can pay for your purchase in instalments or all at once at no extra cost.
• The credit decision is made at the time of purchase. If your application is rejected, choose another payment method.

3.3 Online Banking / Card Payment / MobilePay

• Payment is made securely through your bank or payment service.
• After a successful payment, you will automatically return to the online shop.
• The payee is Avarda, which handles the payment intermediary.

Link to the terms and conditions: Avarda credit terms

---

4. Delivery

• Delivery time estimates are given in working days and are based on information from manufacturers and importers.
• A binding contract is created when the order is entered into the e-commerce system.
• Products are sent on weekdays to the address provided. In exceptional circumstances, please contact customer service.
• Delivery costs are determined by the delivery method, additional services and the size of the order.
• All products are delivered in one package when available.
• Defects or lost shipments must be reported within 14 days at the latest.

Pick up from the store:

• Shop: Foto Monza, Asemakatu 2 B C, 45100 Kouvola, Finland
• Payment methods: cash, card

---

5. Cancellation of an order

• Cancellation is possible if the order has not yet been sent.
• Cancel by replying to the order confirmation email.
• Refund fees and procedures depend on the payment method:
  • Bank payment / Paytrail: refund via Paytrail
  • Card payment: credit directly to the card
  • Credit order (Klarna / Avarda): we cancel the order in the system
• Return of orders sent in accordance with the instructions.

---

6. Refunds

• 30-day return policy for consumers (not for business or exchange transactions, exceptions to be agreed separately).
• Returns should always be agreed by email: [email protected]
• Products must be returned in their original condition; used, dirty or damaged products are not eligible for a full refund.
• Returns are free of charge for products over €200 (does not apply to second-hand products), otherwise costs are the responsibility of the customer.
• Exception: very large products (e.g. monitors, studio stands) → shipping costs according to actual postage costs.
• In the case of repeated returns, we reserve the right to restrict the use of the service in the event of abuse.

Return instructions: https://www.fotomonza.com/lahetykset-foto-monzaan/

---

7. Liability and complaints

• The online shop complies with the legal liability for defects.
• In case of complaints, please contact customer service.
• In the event of a dispute, the consumer has the right to take the matter to the Consumer Disputes Board.

---

8. Guarantee

• New products: 24 months
• Used replacement equipment: 1 month (unless otherwise stated)
• Exceptions by brand, e.g.:
  • Batteries for used equipment - no warranty.
  • Canon 36 months
  • DJI 24 months, batteries 6 months
  • Fujifilm 36 months
  • Godox 24 months (batteries 3 months, flash heads no warranty)
  • Rooster 24 months
  • Hoya 36 months
  • Kenko 36 months
  • Lexar 10 years - limited lifetime warranty
  • Lowepro 10 years
  • Joby 36 months
  • Manfrotto 36 months
  • Nikon 36 months
  • Nissin 36 months
  • Olympus / OM System 36 months
  • Rode microphones 24 - 120 months. Extended warranty by registering - see rode.com
  • Smallrig 24 months
  • Samyang 36 months
  • Sandisk - Depends on the product 24 months - lifetime warranty
  • Sigma 24 months, registering 5 years
  • Sirui 72 months
  • Sony 36 months
  • Tamron 24 months, 5 years if registered

Service points for different brands:

• Canon and Nikon: Manufacturers' own service
• Lowepro, Nissin, Samyang, Sirui, Tamron: Focus Nordic (www.focusnordic.fi)
• Hoya, Tokina: Foka photographic boutique (www.foka.fi)
• Manfrotto, Sigma: Tura Scandinavia
• Godox: maintenance is handled through Foto Monza
• Sony: www.elcare.com
• For warranty issues, you can always contact Foto Monza.