Warranty, returns and servicing

On this page, you’ll find Foto Monza’s warranty and returns terms and conditions, as well as instructions for servicing and making a claim, all in one place. For warranty matters, you can always contact us directly and we’ll sort it out for you. All terms and conditions can also be found terms of delivery.

Briefly

• New products: A warranty of at least 24 months; for many brands, this can be as long as 3–10 years.
• Products used: a guarantee of at least 90 days.
• Right of return: 30 days, even on second-hand items. The statutory right of withdrawal is 14 days; we offer 30.
• Returns are free of charge for items costing over 200 euros (does not apply to second-hand items).
• Warranty and servicing matters Please get in touch with us, and we’ll sort it out with you.

Guarantee

Product	Guarantee
New products	At least 24 months; see brand-specific warranties below
Second-hand cameras, lenses and other accessories	At least 90 days
Batteries from used devices	No guarantee
Godox	24 months (batteries: 3 months; flash tubes are not covered by the warranty)

The warranty covers defects in workmanship and materials. It does not cover, for example, faults caused by dropping the product, exposure to moisture or normal wear and tear.

Brand-specific warranties

For many brands, the warranty is 24 months longer. For some, this extension requires you to register your purchase on the manufacturer’s website.

The brand	Guarantee	Things to note
Sony	36 kk	24 months + 12 months’ extended warranty when you register your purchase on the sony.fi website
Fujifilm	36 kk	24 months + 12 months
OM System	36 kk	24 months + 12 months
Nikon	36 kk	Cameras and accessories. Batteries: 24 months.
Nikon lenses (over €300)	60 months	By registering your lens within 90 days of purchase
Sigma (over €300)	60 months	24 months + 36 months’ extended warranty when you register your purchase on the sigma-imaging.fi website
Tamron (over €300)	60 months	24 months + 36 months’ extended warranty when you register your purchase
DJI	24 months	Batteries: 12 months
SmallRig	24 months	Batteries: 12 months
Godox	24 months	Batteries: 3 months; flash tubes are not covered by the warranty
Sirui	6 years	Stands, stand bases and their parts
Lowepro	10 years	Bags and accessories, manufacturing defects
Røde	24–120 months	Extended warranty by registering on the rode.com website
Lexar	2–10 years	Product-specific – see lexar.com
SanDisk	2 years – for life	Product-specific; see sandisk.com

The warranty for each product is also shown on each product page. If you’re unsure, please ask us.

How to deal with a warranty claim

1. Contact us by phone, email, chat or WhatsApp. Please provide your order number or the date of purchase and describe the fault.
2. We’ll advise you where the product should be sent. Some brands are serviced by the manufacturer’s own service centre, some through the importer, and some through us.
3. Post or bring in the item in accordance with our instructions. You can find instructions on how to send the product to us on the page broadcasts Foto Monzaan.

Service centres for various makes

The brand	Maintenance
Canon, Nikon	Manufacturer's own servicing
Sony	Elcare
Godox	via Foto Monzan
Lowepro, Nissin, Samyang, Sirui, Tamron	Focus Nordic
Hoya, Tokina	Foka Photography Wholesale
Manfrotto, Sigma	Tura Scandinavia

If the brand is not on the list or you are unsure which category the product belongs to, please contact us.

Returns and the 30-day right of return

Products purchased from the online shop have 30-day right of return, even though the statutory right of withdrawal is only 14 days. The right of return also applies to second-hand goods.

• Please return the product in its original condition and packaging. Used, soiled or damaged products are not eligible for a full refund.
• Returns are free of charge for items costing over 200 euros. This does not apply to second-hand items. In all other cases, the customer is responsible for the return costs.
• Return costs for very large items (such as monitors and studio stands) are calculated based on the actual postage costs.
• You can cancel your order free of charge if it has not yet been dispatched.

You can find the returns instructions and the address on the page broadcasts Foto Monzaan. The return address is Foto Monza, Asemakatu 2 B C, 45100 Kouvola.

Warranty on second-hand products

Every second-hand camera and lens is inspected before sale and is given fitness categories K1–K5. The products used have a guarantee of at least 90 days and 30-day right of return. There is no warranty on the batteries of second-hand equipment. You can find tips on buying second-hand equipment in the guides buying a second-hand camera and buying a second-hand lens. See all second-hand cameras and lenses.

Faulty products and complaints

We comply with statutory liability for defects. This may also apply after the warranty period has expired if the product has a defect that cannot be regarded as resulting from normal wear and tear. If your product is faulty, please contact our customer service team. In the event of a dispute, the consumer has the right to refer the matter to the Consumer Disputes Board.

Transport damage

If a parcel or product has been damaged in transit, please let us know as soon as possible, preferably within 14 days. Take photos of the damage and keep the packaging.

Cell cleaning in Kouvola

We clean camera sensors at our shop in Kouvola. If you’d like to clean it yourself, please read our instructions for cleaning the sensor.

Contact

• Telephone: 05 375 3220 (weekdays 10am–5pm, Saturdays 10am–3pm)
• Chat and WhatsApp: You can send a message at any time
• Address: Foto Monza, Asemakatu 2 B C, 45100 Kouvola

Frequently asked questions

How long is the warranty on the products?

New products come with a warranty of at least 24 months, and many brands offer a longer warranty (see the brand-specific warranties above). Second-hand products come with a warranty of at least 90 days.

Can I return a used product?

Yes, you can. Used products are also covered by a 30-day returns policy. The customer is responsible for the return postage costs for used products.

Who pays for the return?

Returns of new products costing over 200 euros are free of charge. For all other returns, the customer is responsible for the costs.

What should I do if the product breaks down after the warranty period has expired?

Please get in touch with us. Statutory liability for defects may still apply after the warranty has expired, and we can help you find an authorised service centre for your brand if necessary.